Information and Advice

Are you looking after a relative whose health has gradually deteriorated?
Are you feeling overwhelmed by the challenges involved in managing your relative’s care?
Are you living away from the person you look after, even just a short drive?

Are you new to the maze of benefits and entitlements and need some guidance?

Norfolk Family Carers has been supporting carers in Norfolk since 1993. Our Family Care Advisors have a wealth of expertise and can provide you with information and advice to help you make sense of your options and to balance your caring responsibilities with the rest of your life.

We offer free advice and information over the phone, Monday to Friday 9-5pm, on all matters relating to caring including:

  • Practical support
  • Money matters
  • Legal matters
  • Advocacy
  • Assistive technologies/help with equipment
  • Access to the community
  • What to do in an emergency
  • Safety in the home
  • Navigating health and social care services
  • Your wellbeing as a carer

If for whatever reason we are unable to help you, we will try to give you details of an organisation which can.


“Myself and the entire family say a huge thanks to you and your team for your help and support” – Mercy, July 2020

“Thank you very much for all the help, really appreciate it” – Rashida, August 2020


Please call us on 01603 219924 or email us on to find out more about any of our services or how we might be able to help you

Hannah's elderly grandma who suffers from dementia, alongside her mother and sister.